Refund & Cancellation Policy

Cancelling

• Cancel any time in Settings → Billing & Plans. You don't need to contact us.
• Cancelling stops the next renewal. You keep your paid features until the end of the period you've already paid for, then move to the Free plan. Your data is not deleted.
• Extra-user add-ons are cancelled the same way and stop at the end of their billing period.

Refunds

• First payment: if you are unhappy, ask within 7 days of your first charge on a paid plan (monthly or annual) and we will refund it in full if you have not substantially used paid features (for example bulk exports, the CA tax package or large numbers of AI credits).
• Renewals: renewals are not refundable once charged, because you can cancel before the renewal date — except where we charged you in error, charged you after a valid cancellation, or the law requires a refund.
• AI credit packs can be refunded within 7 days if none of the purchased credits have been used. Credits already used cannot be refunded.
• Extra users: refundable within 7 days of the first charge if the users were not invited.
• Nothing here limits any right you have under applicable consumer-protection law.

How to ask

Email hello@infraforgeconsulting.com from your account email with your Razorpay payment ID (it's in your payment receipt). We reply within 2 business days. Approved refunds go back to the original payment method and typically reach you in 5–7 business days depending on your bank or card issuer (Razorpay processes the refund).

Failed or disputed payments

If a renewal fails we may retry it and mark the account past due; if it stays unpaid the account moves to Free. If you dispute a charge with your bank, please contact us first so we can fix it quickly. See our Terms of Service for the full billing terms.